Personal Helpers and Mentors Program Turnaway- HELP
Turnaway Information
Agency ID
Defined as:
A unique identifier that identifies a particular service provider or agency.
Guide for use:
- The service Agency ID number has the following format: a number, hyphen (-), a character (A-Z) and then 4 numbers.
Why is this information needed?
- The Agency ID will be used to identify the PHaMs service provider. If
required, it will also be used to allow DSS to follow up with the service provider
with regards to any missing, unusual and/or incomplete information.
- The Agency ID is "hard-coded" into the service provider's copy of the
electronic EST software.
- If you do not know your Agency ID, contact DSS using the details at
the front of the Data Guide.
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Date of Turnaway
Defined as:
The Date on which a person has been turned away from the PHaMS program without having the EST applied.
Guide for use:
- This question must be answered.
- Record the day (as 2 digits), month (as 2 digits) and year (as 4 digits) of the date that a person applies for PHaMS services. Thus, if the date is 21 May, 2007, this would be recorded as 12/5/2007.
- The date of Turnaway must refer to the day the applicant was turned away by the service without the EST being applied.
- The form applies to anyone who requests access to, asks about their eligibility for, the program, including phone enquiries.
Why is this information needed?
- Provides information on the date from which a service provider has turned away a person from the PHaMS service.
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Turnaway Reason
Defined as:
The reason for which a person is bein away without an EST applied.
Guide for use:
- Select only one box.
- Record the reason the person was turned away from the PHaMS service without an EST being applied.
- Where the reason for Turnaway is not specified, please select 'Other' and specify reason in the space provided.
Why is this information needed?
- Provides information on the reasons why applicants are being turned away from the Personal Helpers and Mentors program.
- This information is required to identify areas of needs for the PHaMS program.
- The Turnaway data will be analysed for future program development and implementation.
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